Volunteer Role
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Volunteer — unpaid
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About the role
"Day in the Life" Demonstration Series
Remote · 4–6 hrs/week · 3-week project
Show what an ITSM practitioner actually does day-to-day: triaging incidents, managing change windows, and keeping a service desk moving without dropping quality.
What you'll do
Interview a WomenAILabs mentor or ITSM practitioner about a typical day: incident, problem, change, and request handling
Draft a script or outline walking through one representative day, including the tools and decisions involved
Produce the final piece as a short video, narrated walkthrough, or written explainer in the WomenAILabs format
Revise once from editorial feedback before publishing
Required qualifications
Interest in IT service delivery (no prior ITSM experience required — orientation materials provided)
Comfortable writing or recording a 5–10 minute explainer
Available for one practitioner interview and one editorial review session
What you get
A Certificate of Completion naming you as the author/presenter of this "Day in the Life" piece, a published, portfolio-ready sample, and a LinkedIn-ready skills endorsement in ITSM.
Skills
Learning & Development
Screening process
This role does not use automated resume/candidate screening.
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