ServiceNow Sales Order Management Solution Architect

Women AI Labs · USA, LATAM, India (Remote)

Job Remote Advanced New

Paid at a rate set with the partner after mutual fit. Partner identity and engagement details stay confidential until the partner authorizes public disclosure.

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About the role

Lead architecture for end-to-end order management and fulfillment solutions, connecting customer, product, order, service, fulfillment, inventory, activation, billing, assets, and support into a traceable and scalable operating model. Candidates should understand the flow from sale through order capture, validation, approval, decomposition, fulfillment, provisioning, activation, billing, and completion, plus common failure modes: order fallout, partial fulfillment, failed integrations, customer changes, inventory constraints, cancellations, rework, escalations, and activation failures. What you'll do Lead architecture for ServiceNow Sales Order Management Design order capture, validation, decomposition, orchestration, fulfillment, and completion workflows Define order, product, service, customer, account, location, and fulfillment relationships Design order decomposition and fulfillment task models Establish approval, exception, amendment, cancellation, and escalation workflows Support new orders, renewals, changes, disconnects, and service modifications Connect commercial orders to downstream operational fulfillment Establish order status visibility and design SLA and milestone tracking Define reusable fulfillment templates; reduce manual handoffs and duplicate entry Design integrations with CRM, ERP, CPQ, billing, inventory, logistics, and provisioning systems Define system-of-record and data ownership; design reconciliation and exception handling Establish dashboards for order volume, aging, backlog, fallout, cycle time, and fulfillment performance Lead workshops with Sales, Customer Service, Operations, Finance, Fulfillment, Product, and Technology teams Partner with Integration Architects, BPCs, Technical Consultants, and enterprise architects Support testing, release planning, deployment, and stabilization Mentor development and technical teams Required qualifications 8+ years of enterprise technology, order management, CRM, telecommunications, or customer operations experience 5+ years of ServiceNow implementation experience 3+ years of solution architecture experience Strong understanding of enterprise order-management concepts Strong workflow and platform architecture knowledge Strong integration experience Ability to translate business processes into scalable technical architecture Strong workshop facilitation and stakeholder-management skills Preferred experience Sales and Order Management Customer Service Management Telecommunications Service Management Product Catalog Service Catalog IntegrationHub Flow Designer CMDB CSDM FSM ITSM Performance Analytics ServiceNow AI capabilities Salesforce SAP Oracle Microsoft Dynamics CPQ platforms Billing platforms Inventory systems Logistics platforms Provisioning systems Customer portals Contract-management platforms Preferred certifications ServiceNow CSA Relevant CIS certifications ServiceNow CAD CTA preferred ITIL advantageous Success measures Faster order fulfillment Lower order fallout Fewer manual handoffs Better order visibility Higher fulfillment accuracy Faster revenue activation Reduced rework Improved customer experience Improved integration reliability Lower technical debt